Limited Lifetime Warranty
Congratulations on your purchase of JW Shears. JW has combined leading-edge technology and know-how in blade, design and ergonomics to provide you with state-of-the-art professional hair cutting tool.
Maintaining your Professional Edge When it comes to caring for your handcrafted JW Shears, you should not cut corners. Maintain its superior professional performance by following these simple steps:
Cut Hair Only Cutting paper or anything else will dull or nick the blades and may cause permanent, un-repairable damage.
Avoid Hard Objects Hard objects such as clips, combs, brushes and rollers can nick or damage the blades. After each haircut, be sure to wipe your blades with a dry towel.
Avoid Chemicals If your shears ever come in contact with chemicals, rinse immediately with hot water then dry thoroughly with a clean towel. Gently wipe blades and body with a clean cloth. Be careful not to cut yourself through the cloth while wiping.
Lubricate Pivot Area At least once a week put (1) drop of oil or silicone lubricant on the screw and pivot area. Open the blades and add (1) drop of oil in the inner edge of each blade
By investing in JW shears, you have made a commitment to top professional performance and extraordinary engineering. To guarantee these superior qualities, use only the technician who fashioned your shears to service it. At JW Authorized Service Center, we have the custom tools and trained professionals who will expertly sharpen, recondition and repair your shear within the context of it advanced design.
Shear Storage When not in use, your shears should be wiped clean of any hair or product residue stored in a safe, dry location, out of reach of children. We strongly recommend you store your shears in the shear case provided with the purchase of your shears.
Limited Lifetime Warranty All new JW shears are covered by our New Shear Limited Warranty. It covers any defects in material or workmanship for the entire life of your JW shears. To obtain service under this warranty, return the defective product(s) by following these instructions:
1. Notify us within 30 days of claimed defect.
2. Use a padded envelope for shipping.
3. Enclose your proof of purchase.
4. Enclose a note describing the problem.
5. Insure your package for the proper value of the shears.
Customer support is the foundation of our business. Just ask anyone who has a JW shear, new or old. There’s a pride just being a JW owner. We’re not just talking about the joy of cutting and styling. We’re talking about the satisfaction and assurance you get once the shear is yours. Our innovative warranty assures quick professional service and readily available Genuine JW Parts. When you acquire a JW, you enter a relationship too.